Loft ladder stuck- won't retract!

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Oct 29, 2022
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Hello, any advice would be much appreciated!...
One section of my extendable loft ladder has become stuck. I'm not able to release the catch (on a spring) that enables the ladder to be locked into place and then retracted. It's completely stuck and I've no idea what's going on. There's no screws I can use to have access and have tried physically to unjam it but it won't budge.
Anyone have any experience with this issue? Photos attached.
Many thanks in advance!
Charlie
 

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