Dewalt dwfp1838

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I just got a dwfp 1838 stapler and when I buy the staples in the safety plunger will not retract enuff to be able too pull the trigger.
Any thoughts or suggestions are appreciated.
 
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Show a picture of the box of staples causing trouble with their description plainly viewable and lets start there.

Screenshot_20190102-194554.png
 
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So what you call the safety plunger...is that the nose piece that depresses when you position the gun to strike?
 

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